Thank you for posting the review.
I apologize for any discomfort caused due to my lack of explanation.
It is true that I ask customers to arrive 10 minutes early when making a reservation. The reason for this is to ensure that they do not arrive late due to difficulties in parking or finding the location.
However, even if a customer does not arrive 10 minutes early, as long as they arrive on time for their appointment, I still provide the service.
Even if a customer arrives late for their appointment, I can still accommodate them as long as there is no booking after them.
However, after reviewing our messages, I noticed that you sent me a message saying, “I am outside” two minutes before your appointment time. Normally, I would open the door, but I could not see you on the camera.
I then messaged you, saying, “I can’t see you on the camera.” After several exchanges, you eventually sent me a photo, but it was not of my apartment’s doorbell. By that time, your appointment had already passed.
If I didn’t have next booking after yours, I could have seen you, but unfortunately, I had another appointment scheduled. Since my schedule is usually fully booked, I ask all customers to arrive 10 minutes early.
For customers who book a one-hour session and arrive late, I sometimes ask them to change their appointment by 30 minutes. However, in your case, you had only booked a 30-minute session.
If you had arrived earlier, I could have given you the correct directions to my apartment. However, by the time you sent me a photo of a different location, your appointment time had already passed, so I was unable to provide the service. I sincerely apologize.
I do not answer any calls from customers
