Thank you so much to everyone who has supported me and discussed this situation with kindness and respect. Your encouragement has meant a lot. I wasn’t active earlier because, honestly, I didn’t have the courage to come back to the forum while I was dealing with the trauma from what happened — but I do believe you all deserve an update.
I submitted a full statement to the manager of Crystal and Friends. After two days with no response, I followed up with a phone call. Crystal answered and apologised for the behaviour of the therapist. She acknowledged that I came expecting a good time and left with a terrible experience. She offered me a refund — either via bank transfer, store credit, or in-person pickup at the parlour.
I told her that while I appreciated the refund, my concern wasn’t about the money. It was about being
blackmailed,
physically scratched, and
falsely accused. I asked what measures they were going to take to ensure this wouldn’t happen again.
Her response was:
I replied: “I do understand that — but that’s not an answer to my question.”
I then asked, “If a client had done this to your therapist — tried to blackmail or harm her — what would you have done?”
Her reply was:
I responded, “Maybe, — If not firing the solution then I’m asking what
accountability or safeguards you’re going to put in place.”
She continued to say:
I reminded her that the receptionist
was there and handled the situation professionally. But she kept repeating, “I wasn’t there, so I can’t comment.”
At that point, it was clear I wasn’t going to get a real answer, so I ended the call and later sent a message asking to process the refund.
The next day, I went to meet Crystal in person, collected the refund, and again raised my concerns. She apologised again and said they would now be
limiting alcohol at the parlour. However, she confirmed that
no staff member is being removed.
I’m sharing this update not out of anger, but out of transparency. What happened to me was deeply disturbing, and while I appreciate the apology and the refund, it’s not enough. There is a serious lack of accountability and safety protocols at Crystal and Friends, and until that changes, I won’t be returning.
I’ve made the personal decision to
boycott the business, and while I’m not telling others what to do, I strongly urge everyone to think twice and be cautious. Just because this happened to me doesn’t mean it will happen to you — but the way management chose to handle it should concern anyone.
? All just going in circles until we hear from CF or rep. Or if OP would kindly give us an update. It may have been resolved 
. No new communication so we are all hypothesizing scenarios.
